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Turbotax file extension saved1/19/2024 This is a thread from last year, where the threadowner was using Online Free Edition and couldn't find his online return. TurboTax phone support likely gets some reports as well. We see a few instances occasionally in this forum, but not very often. With millions of people using TurboTax this is not a common issue. Sorry you're having trouble, but there's not an easy explanation for what happened to your data file. This is mainly a user community forum-not a direct route to TurboTax Support, although I left info for you above on how to reach them. I'm a fellow user and longtime forum volunteer. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 earlgray Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition. If you want to speak to TurboTax Support, here's how to get a phone number, or it might schedule a call back. I know it won't help you now, but I always save an additional copy of the data file to a thumb drive after each work session. If you only have one user account, then that obviates that. ![]() What does that refer to? Are you talking about additional user accounts on your computer? If you do have any additional users accounts, you need to search for it in each one. I don't use a Mac, but we can get a Mac user to assist if needed. But that can vary, depending on where you had been saving it. In Windows, the default location for the *.tax2019 data file is the \Documents\TurboTax directory (or \My Documents\TurboTax in prior versions of Windows). Which CD/download software are you using-the Windows or Mac software? Search your entire computer for any file ending in *.tax2019 file extension. Opened TT today and it wanted to do an update. I had acouple questions so waited overnight for answers from adviser. I have no idea what happened to your data but the update could not possibly do JUST happened to me. On open application cannot be updated on a Mac and a closed application cannot change the data file. tax file in any way since the update cannot occur until the application and data file is closed. The update only changes the application or forms but cannot affect the information in the. tax2018 data file that an update cannot touch. (Using TurboTax Home & Biz CD copied on to a Mac.)Ī update cannot remove or delete any information. Yikes, leaving on trip and no time to redo before due Oct. Updated main disk only, but it located my personal file plus back up and wiped out both. Searched computer everywhere for intact file but none. My info transferred from 2017 return still intact but 16 hours of info inputted in April gone. Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which reopened my tax return to finish and send in and same thing happened. ![]() Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday. You can use the form at the link below to schedule a call back, or it may provide a number. That at least gives you a chance to report it to them and to see if other users have been phoning in. If you still can't find the data file, phone TurboTax Support to see if they can help you. Had you just recently done a Windows update? The well-known example was the MS October 2018 update for Win 10. I have no way of knowing, but some buggy MS updates in Windows 10 have caused loss of documents in the past-not just TurboTax files, but other documents as well. You asked: "Is this possibly a microsoft update problem?" If you're using more than 1 Windows user account, log into each user account and search from within each account. Another user above said that his were at least found in a different directory.ĭo you by any chance use MS One Drive? We have seen a few users whose tax data files were being stored on One Drive without user realizing it.Īlso look in the Recycle Bin. The default file location is in the Documents>TurboTax directory, but could have ended up anywhere. Sounds like you have already searched your computer for the *.tax2018 data file and the *.tax2017 data file. So are you using the CD/download program and referring to a TurboTax program update? Did it mention "critical" and didn't provide any option other than to update in order to proceed? Is this possibly a microsoft update problem? When I then ran TTAX it couldn't find any returns. I just went to file my 2018 return (I had filed an extension) and it asked me to update to get the latest updates.
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